We are hiring
Unlock your potential
At igloocompany, our vision is to create a world without keys. But we can only do that with talented and passionate people who're willing to join us on this fulfilling journey.
igloohomies are empowered with the freedom to explore, inspire and grow. With flexible work arrangements and an open-door culture, we listen, connect and grow together to unlock your full potential.
Here's to opening new doors of opportunities today. Apply for any of these roles by sending in your CV to careers@igloocompany.co
Filters
Job Purpose
Product Manager is the principal owner of the assigned hardware product SKU(s) and manages its overall life cycle and subsequent iterations. This encompasses rationalizing the feature sets and functional interactions on both the software and hardware in the ecosystem. It is the manager’s task to ensure the domain of igloocompany products meet the designed, technical and behavioral specifications as defined with the Head of Product. Mindful execution for a high standard in quality and relevant user experience is required. In doing so, a central task is to manage projects, timelines and ensure scope is upheld.
The ideal candidate exhibits a strong desire to simplify complexity by understanding problems that impact different aspects of the product life cycle. They should also have a strong technical background with a desire to learn new skills and absorb knowledge from various departments. Experience with IoT & connected products with an understanding of wireless protocols and technologies is a plus.
Responsibilities
Plan hardware roadmaps with the Product team.
Work with PMO to plan out timeline for projects (Prototypes, Engineering Build, Pre Production, Mass Production);
Define new product opportunities by conducting market & user research.
Liaise with Business Development team to gather requirements of end users and convert these into product requirement documents for software and hardware teams;
Work with Business Intelligence & big data to understand our end customers
Align with Marketing on the marketing strategy for product launches;
Work with Creative to confirm and deliver product launch-related materials (e.g. packaging, quick start guide, etc.)
Work with Design team to develop the Industrial Design of the product;
Work with Quality to ensure that all quality issues resolved and mitigated by Mass Production;
Work with Operations & Engineering to ensure all issues are monitored before production;
Work with Support to resolve current issues in the market.
Qualifications
Bachelor of Engineering in Mechanical Engineering, Electrical Engineering, or any related field
At least 3 years of experience managing multiple projects
Product Design & Development with a focus on electromechanical & electronic products
Understanding of the development process for wireless electronics, PCB design & firmware
Others (Risk Assessment, Root Cause Analysis, Tolerance Stacking, Manufacturing, Production)
Product Management & Marketing
Business Model
Lean Startup
Competitor Analysis
Product Requirement Specification Document
Others (Social Media Marketing, Market and Data Analytics)
What we can offer you
Challenging work in a fun and collaborative environment
Spacious open-concept and conveniently located office
Team lunches and company events
Multicultural teams represented by 15+ nationalities
Comprehensive corporate insurance and dental benefit
Exclusive staff discounts for company products
Flexible working arrangements and casual work setting
Job Purpose
We currently have an opening for a Finance & Admin Executive to join our team in Austin, Texas. We’re seeking a highly motivated individual with a minimum of 2-years of experience individual in performing full set of account. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.
Responsibilities
Finance
Responsible for and manage the full spectrum of transactional accounting activities, including but not limited to cash reporting, sales invoicing, accounts receivables, payables, employee expense claims and reimbursement, fixed assets, month end journal entries, balance sheet reconciliations to produce accurate management reports within igloocompany U.S.A. entity, ensuring completeness, timeliness and reliability
Prepare statutory financial statements in accordance with statutory requirements as well as managing audit schedules, when necessary
Lead or participate in special projects, being a key contributor to a more efficient financial close, driving innovation and bringing best practices across areas within scope of role
Work with business partners, coordinate and liaise with external parties such as 3PL, banking relationship manager, tax agents, corporate secretarial agents, local tax and government authorities where required
Review and recommend process improvement areas
Ensure confidentiality of sensitive financial information
Provide support as required for other daily accounting operations
Perform any task/project as assigned
Administrative
Take responsibility for the maintenance of all office equipment.
Organize internal and external meetings, conferences and workshops
Coordinate the travel arrangements for USA office on their travel arrangements and logistics (bookings, visa applications, invitations letters)
Responsible for correspondences, preparation of contracts and sending invitations.
Develop & maintain admin process.
Requirements
Bachelor’s Degree in Accounting, Business, or closely-related discipline, (or demonstrated proven equivalent experience)
Minimum 2-3 years post qualification experience in performing full set of Accounts
Strong technical accounting knowledge relating to U.S. GAAP and financial reporting requirements
Ability to work independently and balance multiple projects and processes simultaneously
Positive working attitude and a desire to deliver quality work in a team collaborative environment
Strong attention to detail, as well as being a problem solver who takes initiative
Must be responsive to the changing immediate demands of the business while maintaining focus on overall priorities
Proficient in Microsoft Excel
Preferably experienced in QBO accounting
Knowledge of digital locks/access management solutions industry and SaaS/tech experience is a plus.
Working Condition
Work remotely, preferably residing in Austin, TX
What we can offer you
Challenging work in a fun and collaborative environment
Multicultural teams represented by 15+ nationalities
Flexible working arrangements and casual work setting
Corporate insurance benefits
Equity compensation
Job purpose
We are hiring a talented and self-motivated Senior UX Designer to join our award-winning design team.
This role gives you the opportunity to shape the UX design function of igloocompany. Day-to-day responsibilities include researching, conceptualizing, prototyping, shipping, and iterating on consumer and enterprise-grade products to tackle global access challenges.
Based in Singapore, you will work collaboratively with a multidisciplinary team of Product Owners, Engineers, and our international Business Units. This role may require occasional travel to our offices or clients in the US, Europe, China, and Indonesia.
Responsibilities
Key responsibilities you can expect from this role:
Work closely with the product team to identify research questions
Plan and conduct interviews, user surveys, usability tests.
Design and execute studies into user behavior and attitudes
Build storyboards to conceptualize design
Conduct heuristic evaluations
Help define and refine user personas.
Design lo-fi to hi-fi prototypes.
Owning design through touchpoints of the product design lifecycle.
Work collaboratively with Tech and Quality teams to ensure accuracy in design implementation.
Solid understanding of UX and visual design principles.
Keep up with current trends and best practices.
Requirements
Qualifications
At least 4 years of UX experience in shipping consumer and/or enterprise-grade tech platforms.
Strong portfolio showcasing design process and breadth of works.
Degree in design or related disciplines
Non-degree holders with a strong portfolio will also be considered.
Skills
Strong portfolio in UX research and design.
Familiar with design tools, such as Figma and Adobe Suite.
Familiar with research and analytical tools and frameworks.
Strong understanding of system level thinking.
Understanding of technical constraints and the software development process is a plus.
Traits
You need to be an overall good person with a great work ethic.
Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery
Independent and driven. Take initiative to improve self and work.
Sense of ownership. Ability to carry projects through from end to end.
Problem solver. Resourceful in solving problems in and outside of your own domain.
Curious. You continually have questions that need answers and you discover ways to answer them.
Organised. Ability to navigate chaos and cope with ambiguity.
Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.
Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.
Bonus
You have in-house or early-stage start-up experience.
You are excited about bringing a product from zero to one.
Leadership skills
What we can offer you
Challenging work in a fun and collaborative environment
Spacious open-concept and conveniently located office
Team lunches and company events
Multicultural teams represented by 15+ nationalities
Comprehensive corporate insurance and dental benefit
Exclusive staff discounts for company products
Flexible working arrangements and casual work setting
Job purpose
igloocompany is at a critical juncture of growth as we drive towards our vision of a world without keys. As the VP of Product, you will be a leader in the organization playing an important role in this growth journey. Your experiences have made you a strong leader with a proven track record in defining and driving product vision and strategy for a high-growth startup. You are highly motivated to solve our toughest challenges and create top-notch experiences for our clients. Importantly, you will also create an innovative, inclusive product culture that fosters engagement, growth, and collaboration as the company scales.
You’ll lead a team of product leaders, product managers, designers, project managers and analysts to create a future of a keyless world. This will be done in collaboration with Engineering, Design, Marketing, and the rest of the organization. The right leader will be able to form strong relationships with other functions and influence the entire team to execute effectively. It's critical that the VP is able to establish credibility at the executive level, have a strong product viewpoint, and be able to lead the product direction of the entire company.
The role directly reports to the CEO.
Responsibilities
Establish the product vision, drive product strategy, road-mapping and execution across the organization
Think strategically and be able to communicate and articulate the product strategy effectively
Collaborate with senior leadership and cross-functional stakeholders to influence and execute on the product vision and roadmap
Mentor, empower and recruit high performing product managers and product designers who have shipped technology products at scale
Define the processes needed to achieve operational excellence in all major areas, including client-focused feature development, player experiences, viewing experiences, and scalability of systems.
Build and maintain a high performing, diverse & collaborative product culture
Effectively manage your team by defining clear OKRs for your department, and taking responsibility for your department’s KPI’s, budgeting and goals.
Manage and evolve the development and product lifecycle process and achieve ideal delivery cadences for different product suites.
Drive the company's understanding of the total addressable market, new opportunities, risks and competitive landscape, and align customer needs into clear, well-defined feature requirements
Manage successful product launches to ensure internal teams are prepared to sell, support, and drive adoption of new and updated product capabilities
PLEASE NOTE: Periodic international travel (between the US and our HQ in Singapore) will be required
Requirements
You have 10+ years of experience building and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business.
You have experience in developing and shipping products that involve both hardware and software components, and you have achieved considerable scale with those products.
You possess deep knowledge of consumer/enterprise products, have a highly refined visual design sensibility, and a passion for enterprise SaaS solutions.
Experiences in built environment or property technology is a plus
Your experiences include 5+ years of management experience, including experience leading product teams of 20+ people within a cross-functional organization in a high growth venture backed company.
You have a good technical background, either across software development, firmware development, cyber security, artificial intelligence or other emerging technologies, bonus points if you have coding experience yourself.
You have exceptional people skills, and are a leader who people want to follow. You build trust, inspire, and mentor your team, ensuring that your teammates are motivated, recognized and rewarded.
You have a keen sense of balance between delivery speed and technology implementation.
You are able to navigate the often complex and ambiguous space of the fast growing and ever changing nature of the tech industry, and build ambitious but robust and realistic plans.
You are a great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a product team and with executive stakeholders across the company.
BA/BS and/or MA/MS in a related field
Experience in project management & transitioning to a public company is a plus
What we can offer you
Challenging work in a fun and collaborative environment
Spacious open-concept and conveniently located office
Team lunches and company events
Multicultural teams represented by 15+ nationalities
Comprehensive corporate insurance and dental benefit
Exclusive staff discounts for company products
Flexible working arrangements and casual work setting
Job purpose
We are looking for a talented QA Automation Engineer to join our team. The candidate that will succeed in this position will be able to automate tests within complex projects to ensure product quality.
Responsibilities
Involve in QA and testing across the web and mobile applications.
Analyze, identity, prepare and execute test cases throughout the software lifecycle.
Perform all aspects of application testing including functional, Regression, Compatibility, User Interface, Negative and Exploratory testing.
Work with all members of the project team to develop tests and provide test results
Ability to document and troubleshoot errors
Updating Project Manager / Test Lead regularly about the progress of testing activities.
Requirements
Degree or Postgraduate holder with Major in Information Technology, Computer Science, or other similar focus, and a cumulative GPA of 3.5 and above.
Previous experience working as a QA automation engineer
Experience in developing automated test cases in at least one programming language
Strong knowledge of software QA methodologies, tools and processes
Experience in writing clear, concise, and comprehensive test plans and test cases
What we can offer you
Challenging work in a fun and collaborative environment
Open-concept office space
Multicultural teams represented by 15+ nationalities
Flexible working arrangements and casual work setting
Job purpose
We are currently looking for an experienced Security Engineer to build our next generation of products. Our long-term goal is to build an ecosystem of access control products that interoperate with each other. Our roadmap includes products like digital padlocks, access control panels, gateways, and security cameras amongst others. You will be part of a team responsible for designing solutions for all of these products, such that they work with one another. You will work with hardware and software engineers to design products that are resistant to attacks. You must consider various angles in your designs, covering server-side all the way to electronics-level security.
Responsibilities
Work with software, firmware and hardware engineers to design safe protocols, taking into consideration the impact on user experience
Write, update, and maintain security design documents
Provide security expertise and guidance to various engineering teams
Source and manage third-party security teams to conduct audits on new and existing system designs
Requirements
Degree/Masters in Computer Science, Computer Engineering or related field
5+ years experience in security
Familiarity with security standards
Experience with attacks and mitigation methods
Experience working in cross-functional teams
Able to communicate clearly, both in writing and verbally
Experience with designing and writing specifications for protocols
Good general CS theory
Coding experience in C/C++
Preferred qualifications
Experience with hardware security
Experience designing products that have passed security certifications
Experience with pen testing
Proficient in both English and Mandarin
Holds any active security-related certification
What we can offer you
Challenging work in a fun and collaborative environment
Spacious open-concept and conveniently located office
Team lunches and company events
Multicultural teams represented by 15+ nationalities
Comprehensive corporate insurance and dental benefit
Exclusive staff discounts for company products
Flexible working arrangements and casual work setting
Job purpose
Customer Success & Service Manager (CSSM) supports our customers as they transition from sales prospects to active users of our products and provides excellence level of after sales services. CSSM focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.
CSSM will lead customer success initiatives, keep the company focused on customer outcomes and play a significant role to uncover new ways to make igloocompany a part of everyday life and improve our products and services. CSSM will involve in all aspects of support, account management, demonstrating the product and educating customers plus after sales services. All Commercial team members look to customer success and after sales services for input across all key decisions.
Responsibilities
Be directly responsible for owning and cultivating strong relationships with external and internal stakeholders.
Serve as the primary contact for onboarding of new customers,
the training of platform end-users, as well as post go-live support.
Set up efficient customer service processes and system on cloud platform to make customers easy to do business with us and experience excellence after sales services.
Drive retention and growth among our customers by understanding their business needs and helping them succeed.
Gauge customers' levels of engagement with the company and provide feedback to other teams regarding products and SW as service.
Represent the voice of the customer, and help drive the entire customer lifecycle, specifically facilitating a successful customer journey from purchase order to end-user engagement and after sales services.
Collaborate closely with Business Development to support pilot customers and ensure contract/agreement renewals and upsells.
Requirements
At least Bachelor’s degree in Business, Economic or Arts from reputable universities.
At least 4+ years Customer Success, Customer Service, Relationship Management and Account Management or similar experiences.
Experience working with high-profile accounts and advising on overall support and service needs.
Problem solver who understands how to work with a variety of stakeholders throughout the Customer Journey
Confident working with data and data analytic tools. An ability to quickly analyze data to tell a story and identify areas of operational improvements to satisfy customers’ needs.
Excellence in verbal and written communication skills. You can explain complex issues in simple terms and adapt your tone for different stakeholders.
Strong in team building and time management skills
Exposure to consumer and enterprise business with HW, SW, mobile APP and integration.
Capable of managing own team and workload with minimal supervision.
Demonstrate aptitude for coaching and people management
What we can offer you
Challenging work in a fun and collaborative environment
Multicultural teams represented by 15+ nationalities
Flexible working arrangements and casual work setting
Equity compensation
Job purpose
Technical Sales Engineer (TSE) is the technical glue of a technical sale. Sometimes called ‘systems engineers,’ ‘pre-sales support,’ or ‘field consultants,’ TSE acts as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. TSE performs technical presentations for the product and own the demonstration script for the product. With adequate staffing of trained TSEs, Product Management does NOT go on sales calls and customer demos.
We are searching for a detail-oriented, professional Technical Sales Engineer to join our company. The Sales Engineer’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement.
To be successful as a Technical Sales Engineer, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities.
Responsibilities
Memorizing technical products specifications and keeping up-to-date with new company products as well as industry trends.
Learn the technical details concerning how our software works and easily articulating what problems it solves for our clients.
Simplifying technical terms during product demonstrations, carry out pre and post-sales customer support.
Conducting market research and obtaining feedback from clients to improve existing products.
Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.
Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.
Meeting regular sales targets.
Listening to customers’ needs and advising them on the best products or solution to buy.
Requirements
A solid technical background.
Analytical and problem-solving skills.
Sound judgement and good business sense.
Selling to customer needs and ability to build relationships with clients quickly.
Software knowledge requirements.
Capture product development specifications feedback to R&D.
Presentation skills.
General programming skills.
Team working ability and good verbal communication.
Customer requirements analysis and innovative mindset.
Bachelor’s degree in Engineering or similar.
Technical sales experience.
Strong customer service, analytical, and interpersonal skills.
Excellent organizational research, and multi-tasking abilities.
Strong negotiating and problem-solving skills.
A professional appearance with a good attitude.
What we can offer you
Challenging work in a fun and collaborative environment
Multicultural teams represented by 15+ nationalities
Flexible working arrangements and casual work setting
Equity compensation
Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access
Job Purpose
To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:
Logistics
Logistics and transports;
Warehouse and self-storage;
Last mile deliveries.
Real Estate
Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;
Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);
Property Management firms (CBRE, JLL, etc), Builders and Developers.
Infrastructure Access
Telco towers and Data centers;
Facilities Management in commercial, health, airport, government institutes, and industrial complexes;
Utility companies (electricity, water and gas);
Oil and gas producers and distributors.
Responsibilities
Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;
Promote the Company’s products/services under iglooworks brand at events and tradeshows;
Conduct outbound sales to acquire new leads;
Actively follow up on leads to convert into sales at pricing guidelines set by the Company;
Engage in commercial and contractual negotiation with B2B partners;
Build long-term relationships with new and existing partners for recurring sales;
Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of iglooworks by enterprise end users and/or partners.
Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.
Maintain a healthy sales pipeline based on annual targets;
Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;
Maintain updated records of partners’ billing and shipping details.
Requirements
BSc/BA/Master degree in business administration, sales or relevant fields;
Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.
Previous sales or business development experience in B2B market vertical working through partners.
Proficiency in MS Office.
Proficiency in English.
Good presentation and communication skills.
Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.
Strong people and negotiation skills.
Ability to build rapports and a team player with Company staff and management team.
Time management and planning skills.
What we can offer you
Challenging work in a fun and collaborative environment
Multicultural teams represented by 15+ nationalities
Flexible working arrangements and casual work setting
Corporate insurance benefits
Job purpose
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Manage incoming calls, emails or chat depending the LOB igloohome assigns
Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Take the extra mile to provide customer satisfaction
Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;
Follow communication procedures, guidelines and policies
Requirements
Strong communication skills
Strong command in written and spoken English
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Flexibility with a full-time schedule, including shift assignments on weekends/evenings;
At least 3 years of experience in customer services, such as calls, ticket, and chat handling
Recent 1 or more years of relevant experience with BPO
Polytechnic/ITE/2 years in college
What we can offer you
Up to 18k signing bonus for new hires
Challenging work in a fun and collaborative environment
Multicultural teams represented by 15+ nationalities
Corporate insurance allowance
Flexible working arrangements and casual work setting
No results
Try changing your filters.