We are hiring

Job purpose

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns

• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;

• Build sustainable relationships and trust with customer accounts through open and interactive communication;

• Take the extra mile to provide customer satisfaction

• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;

• Follow communication procedures, guidelines and policies;

Requirements

• Strong communication skills

• Strong command in written and spoken English

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multitask, prioritize, and manage time effectively

• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;

• At least 3 years experience in customer services, such as calls, ticket, and chat handling

• Recent 1 or more years of relevant experience with BPO

• Polytechnic/ITE/2 years in college

Working conditions

• Should be willing to travel 

• Rotating shifts

Contacts

Who will this person be liaising with?

• Product Team

• Marketing Team

• Quality Management Team

• Support Operations Team

• Customers

Key Accountabilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, chat etc.

• Research, prioritize and resolve customer issues in a timely and accurate fashion.

• Maintain documentation of customer inquiries and responses for future reference.

• Direct or route customer calls to appropriate personnel for assistance.

• Handle dissatisfied customers in a polite and professional fashion.

• Track and follow-up all customer requests in a timely manner.

• Maintain broad knowledge of all company products, services and promotions.

• Identify and implement new process plans to improve customer support service.

• Manage large volume of customer calls in a friendly and courteous manner.

• Provide outstanding and exceptional customer service.

• Greet and address customers in a friendly and respectful way.

• Maintain procedures and processes for first level problem determination.

• Work with product and sales teams to address and resolve customer issues efficiently.

• Return customer calls in a timely manner to ensure customer satisfaction.

Job purpose

We are looking for an HR Intern to perform various administrative tasks and support our HR department’s daily activities. HR Intern responsibilities include updating our employee records, supporting onboarding and offboarding. payroll and other HR functions. If you’re interested in kickstarting your career in HR and getting a closer look at how our company approaches the overall HR strategies, we’d like to meet you. Ultimately, you will be part of the team in improving our employee experience as a whole!

Duties and responsibilities

• Updating and maintaining HR systems (BambooHR), records and reports with accurate employee data

• Processing monthly employee payroll in support of the payroll subject matter expert

• Work pass & leave administration

• Assist in  on-boarding and off-boarding related matters

• Support orientation programmes

• ​​Support the development and implementation of HR initiatives and systems

• Handling recruitment and selection activities including arrangement for interviews if required

• Processing changes to employee's circumstances, including preparing accurate and effective letters/documentation/communication and updating relevant databases

• Participate in organizing company events.

• Track stocks of office supplies and place orders when necessary

• Manage expenses reports via ZOHO system.

• Maintenance and management of office environment, cleanliness of the work environment, security and company permits

• Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements

Requirements/Qualifications

• Degree/Diploma in Human Resource Management or Business Studies or equivalent;

• Flexible and adaptable to organization changes and management changing needs;

• Growth mindset

• Experience working with HR information systems;

• Proactive, responsible & resilient, positive attitude, resourceful, and independent

• Able to work in a fast paced environment.

Job purpose

We are looking for an Accounts Assistant to perform daily accounting tasks that will support our finance team. Accounts Assistant can expect to assist the Finance department with data entry, processing, and recording transactions, updating the ledger, assisting with audits or fact-checking, and preparing budgets and reports. You should be thorough, accurate, and honest with good bookkeeping skills.

Ultimately, you will help our Finance department run smoothly, ensuring transparency and efficiency in all transactions. To be a successful Accounting Assistant, you should have an understanding of basic Accounting principles and proficiency with computers and software, such as MS Excel or Quickbooks. You should be trustworthy, efficient, and organized. This role will be reporting directly to the Finance Executive (FE) as part of the Finance Team based in Singapore.

Duties and responsibilities

• Support Finance team to run smoothly in performing daily accounting tasks by ensuring transparency and efficiency in all transactions

• Preparation of full sets of Accounts which includes but not limited to intercompany, monthly, quarterly, and end-year process, accounts payable/receivable, GST reporting (quarterly), general ledger

• Handle inventory and fixed assets register

• Be the custodian of data integrity for Accounts Payable (AP)/Receivable (AR) process. For example, process AP invoices by validating against PO and GRN (3-ways matching), process Sales Orders, verify documents against SOP and ensure all sales are accurately accounted for in the accounting system

• Responsible for overseeing operations and activities related to accounting, including maintaining cash receipts, bank reconciliation, monitor AR collection, accounts payables and claims processing

• Assist annual audits by attending to auditor’s requests/queries with resolution in mind if needed

• Establish and enforce proper accounting methods, policies and principles

• Improve accounting systems and procedures and initiate corrective actions

  Any other duties as assigned

Requirements/Qualifications

• Diploma/Degree in Accountancy with at least 1-2 years of relevant work experience

• Fresh graduates with positive working attitude are welcomed to apply

• Proficient in Microsoft Excel (V-lookup, Pivot table etc.)

• Experience in QuickBooksOnline (QBO) preferred

• Good team player and problem-solving skills (analytical)

• Able to work independently, meticulous, positive attitude, thrive under uncertainties

• Good verbal and written communication skills in English and Chinese

• Those with tech background/experience especially in modern automation tools are highly desired

What we can offer you

• Challenging work in a fun and collaborative environment

• Open-concept office space

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

Job purpose

To install, troubleshoot, strip parts and fix igloohome products according to the company’s standards.

Duties and responsibilities

• Travel to customers’ homes to install or help troubleshoot igloohome products

• Provide product training to the customers and test the lock’s functionality after the installation

• Follow daily schedule to complete installation tasks

• Maintain a positive and professional attitude to customers

Requirements

• Flexibility with full-time schedule, including shift assignments on weekends/evenings;

• Possesses a valid Class 3 driver’s license and has access to an automobile;

• At least 2 years experience in electrical, carpentry or lock installations preferred

• Candidates without experience but willing to learn on the job are welcome to apply

Contacts

Who will this person be liaising with?

• Customer Service Team

• Product Team

• Operations Team

Working conditions

• May work in construction sites

• 1 Day Off in a week

Key Accountabilities

• Ensures that locks are installed/repaired in working condition according to the standards set by igloohome

• Available to do ad hoc or last minute appointments to ensure customer satisfaction

• Root cause analysis on lock issues