We are hiring

Job purpose

We’re looking for a meticulous HR cum Admin Executive to facilitate smooth HR & Admin operations in igloocompany! The ideal candidate will be a proactive, organized, and resourceful person who takes ownership of the tasks you undertake. You are able to multitask and be adaptive to changes and growths.

You have a keen eye for details, excellent communication and have at least 2 years of working experience. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard. The HR cum Admin Executive will be involved in the full HR spectrum and is expected to manage the day-to-day operations of the office.

Duties and responsibilities

HR Function

• Updating and maintaining HR systems (BambooHR), records and reports with accurate employee data

• Processing monthly employee payroll in support of the payroll subject matter expert

• Processing changes to employee's circumstances, including preparing accurate and effective documentation/communication and updating relevant databases

• Ensuring that the end to end HR process supports a positive employee experience at all times

• Following existing HR processes accurately and challenging these for ongoing efficiencies

• Work pass & leave administration

• Assist in all on-boarding and off-boarding related matters

• Support orientation programmes

• Support the development and implementation of HR initiatives and systems

• Handling recruitment and selection activities including arrangement for interviews

• Initiate and monitor learning and development procedure of staffs

• Ensure timely submission for statutory matters as per local government requirement

• Ensure that current HR practices are in compliance with governmental regulations and advising management on needed actions

• Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements

Admin Function

• General admin duties – mail, reception and office facilities

• Initiate and organize company events, employee communication and welfare/engagement activities to increase staff morale/team spirits and productivity;

• Coordinate, arrange and facilitate meetings, prepare equipment for meetings

• Track stocks of office supplies and place orders when necessary

• Manage agendas/travel arrangements/appointments etc

• Maintenance and management of office environment, cleanliness of the work environment, security and company permits

• Any other duties as the company may require from time to time

Requirements

• Degree/Diploma in Human Resource Management or Business Studies or equivalent;

• Minimum of 2 years of relevant experience in HR generalist role;

• Flexible and adaptable to organization changes and management changing needs;

• Strong knowledge of Singapore Employment Act & Practices;

• Experience working with HR information systems;

• Proactive, responsible, positive attitude, resourceful, and independent

• Able to work in a fast paced environment.

What we can offer you

• Challenging work in a fun and collaborative environment

• Open-concept office space

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

Job purpose

igloocompany is expanding our suite of products and we are seeking a driven and motivated marketing manager to join our team. In this role, you will be the product expert within the team responsible for defining target audience, implementing go-to-market strategy and localising our marketing content and collateral for each region. You will be cross-collaborating with other teams to define messaging and sales enablement materials.

Duties and responsibilities

• Work closely with the Product and Business Development teams to understand product functions and USPs, identify use cases and audience profiling for each product

• Meticulous and detailed in producing high quality NPD content and messaging for products (hardware and software)

• Develop a suite of marketing materials for each product - user manual, video brief and content, web articles, product web pages

• Collaborate with the rest of the marketing team and other stakeholders to plan and promote product launches and promotions

• Work closely with Customer Service team to support them in product-related queries and resolutions

Requirements

• A strong team player with good communication and problem solving skills

• Minimum 2 to 3 years of work experience in B2C/B2B product marketing

• Interest in understanding products and finding ways to bridge product USPs to consumer needs

• Meticulous and a keen eye for details

• Have a good understanding of the marketing funnel and marketing mix

• eCommerce experience is advantageous

• Good command of English, both spoken and written

What we can offer you

• Challenging work in a fun and collaborative environment

• Open-concept office space

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

Duties and responsibilities

• Travel to customers’ homes to set up or help troubleshoot igloohome products;

• Identify opportunities to delight customers during the visit by going above and beyond the initial customer request (upselling key tags, stickers);

• Advise customers on products that meet their needs;

• Review products and provide helpful guides for igloohome use

• Maintain a positive and professional demeanor, always portraying the company in a positive light;

• Share customer feedback and insights with fellow field technicians and other teams;

• Ensures that customers are trained on how to use the lock

Requirements

• Willingness to work with power/hand tools, handling of low/line voltage, and installations that may require home modifications (i.e., door lock, TV mounting);

• Flexibility with full-time schedule, including shift assignments on weekends/evenings;

• Possesses a valid driver’s license and has access to an automobile;

• At least 2 years’ experience in door carpentry or lock installations, though candidates with little or no experience will be considered

Working conditions

• May work in construction sites

• 1 day off in a week

Job purpose

To assist the Product team in product development and product lifecycle management to ensure igloocompany’s products are innovative, of high quality and customer inspired. Tasks may include market research, prototyping, testing, technical support, documentation etc.

Duties and responsibilities

• Participate in new project developments and be part of the product and developer team for Igloohome products & prototypes.

• Assist the Product Manager and management team with product development activities, such as market research, and testing hardware and software solutions

• Understand the latest trend and have deep product knowledge of smart locks and access system

• Work closely with other teams and support customers to understand requirements of the products

Requirements

• Bachelor’s of Engineering preferred (Mechanical, Mechatronics, Electrical, Industrial or equivalent)

• Background in market research, prototyping through past internships or personal/school projects

• Experience with any CAD software, microcontroller programming/POC development

• Comfortable communicating with a range of diverse stakeholders and empathize with user problems

Working conditions

• Monday to Friday, 9AM to 6PM

• Travel down to client sites may be required at times

What we can offer you

• Challenging work in a fun and collaborative environment

• Open-concept office space

• Multicultural teams represented by 15+ nationalities

Job purpose

A customer service executive will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns

• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;

• Build sustainable relationships and trust with customer accounts through open and interactive communication;

• Take the extra mile to provide customer satisfaction

• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;

• Follow communication procedures, guidelines and policies;

Requirements

• Strong communication skills

• Strong command in written and spoken English

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;

• At least 3 years experience in customer services, such as calls, ticket, and chat handling

• Recent 1 or more years of relevant experience with BPO

• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 20k PHP signing bonus for new hires

• Remote working allowance, review incentives, insurance subsidy and 13th month bonus

• Challenging work in a fun and collaborative environment

• Multicultural teams represented

• Flexible working arrangements and casual work setting