We are hiring

Job purpose

igloocompany is on a growth path with our international expansion to bring our smart access solutions to consumers and businesses around the world. We pride ourselves on building high quality products to deliver meaningful and rich user experiences to our customers to enable them to join the revolution to go keyless.

We are hiring a talented and self-motivated Technical Product Manager to join our growing product team to help expand our software product suite. You have a strong technical background, have solid execution skill sets and have a knack for simplifying complexities. Your work will include rationalizing the feature sets, requirements, and functional interactions in close collaboration with our business partners and clients, and managing the overall life cycle of the products. Importantly, we cannot execute on our vision of a keyless world in isolation, and you will be tasked to grow our software integration toolkits and deliver on an integrated ecosystem of solutions and services.

Based in Singapore, you will work collaboratively with a multidisciplinary team of Product Managers, Engineers, and our international Business Units. This role may require occasional travel to our offices or clients in the US, Europe, China, and Indonesia.

Responsibilities

• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective

• Assess current competitor offerings, seeking opportunities for differentiation

• Be the subject matter expert on APIs and integrations, supporting marketing, sales, customer success and other teams with product knowledge and creating alignment on vision.

• Lead discovery, solution design and delivery of features within integrations and APIs key area.

• Helping onboard new integration partners by leading and overseeing development and implementation of go-to-market/enablement programs.

• Work with Technology team to drive implementation of features and capabilities to the best of quality

• Work with the PMO to plan and adhere to project timelines and allocated resources

• Liaise with Business Development team to gather requirements of software

Requirements

• You have a Bachelor's or advanced degree in a technical discipline.

• At least 3 years of technical experience (software engineering is a plus)

• Additional 1-2 years of Product Management experience (management position is a plus)

• Proven experience overseeing all elements of the product development lifecycle

• Strong communication skills with the ability to collaborate & communicate with a wide range of team members from different business functions within the company.

• You possess strong project management skills.

• You have the ability to thrive in a competitive and fast-moving environment.

• Experience in scaling up product in a SaaS startup is preferred.

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Regular team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

igloocompany is on a growth path in our international expansion to bring our keyless access solutions to consumers and businesses around the world. We are breaking new grounds with our technology, and we are doing so with a team of highly diverse, talented and motivated igloohomies across 9 offices globally.

We are looking for a highly motivated and talented Business Development Executive to join our team. You will work closely with ASEAN regional team members to manage and onboard leads and key accounts. You will liaise with ops/logistics team for sales operations and play a crucial role to drive company revenue by converting enterprise leads and retaining clients.

Responsibilities

• Assisting ASEAN regional team members to manage and onboard leads and key accounts

• Monitoring key sales and inventory and also coordinating and ensuring accuracy of sales forecasts to drive strategic and tactical business decisions

• Familiarizing yourself with all products and services offered by our company.

• Communicating with clients to understand their needs, offer solutions to their problems and implement necessary changes.

• Maintaining meaningful relationships with existing clients to ensure that they are retained.

• Working with internal teams to help align offerings with the needs of clients

Requirements

• BD related field/Accounts management with min 2 years experience

• Strong communication and interpersonal skills for building meaningful relationships with clients

• Extensive knowledge of productivity tools and software

• Advanced decision-making and problem-solving skills

• Ability to work independently

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

igloocompany is hiring a Business Development Manager based in Spain/Portugal to oversee and implement sales strategy, BD activities and realize sales target set by the Company within the region.

This is a renewable contract role with base salary + commission + allowance.

Responsibilities

• Arrange and conduct business development meetings with prospective partners operating in the B2B respective market vertical;

• Promote the Company’s products/services under all relevant brand at events and tradeshows;

• Conduct outbound sales to acquire new leads;

• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;

• Engage in commercial and contractual negotiation with partners;

• Build long-term relationships with new and existing partners for recurring sales;

• Provide trustworthy feedback, after-sales support and manage reviews at timely manner to raise brand rating of igloocompany by end users and/or partners.

• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.

• Maintain a healthy sales pipeline based on annual targets;

• Prepare sales contracts adhering to local laws and regulations, and Company’s guidelines;

• Maintain updated records of partners’ billing and shipping details.

• Develop marketing activities with distributors with support from HQ in Singapore.

• Identify market trends and seasons to boost the brand’s market penetration through joint activities with partners.

Requirements

• BSc/BA/Master degree in business administration, sales or relevant fields;

• Previous sales or business development experience in B2B market vertical working through partners.

• Minimum 5 years working experience in sales and BD roles with strong B2B business partners management skills.

• Market knowledge, preferably in B2B distribution, access security in consumer electronics related industries.

• Contract-based work therefore must have own legal company.

• Located in Spain/Portugal

• Able to grow igloocompany presence in Spain and Portugal

• Proficiency in English.

• French language beneficial.

• Good presentation and communication skills.

• Proficiency in MS Office / Google suite.

• Strong people and negotiation skills.

• Ability to build rapports and a team player with Company staff and management team.

• Time management and planning skills.

Working condition

• Work remotely and based in Spain or Portugal

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

Job Purpose

Product Manager is the principal owner of the assigned hardware product SKU(s) and manages its overall life cycle and subsequent iterations. This encompasses rationalizing the feature sets and functional interactions on both the software and hardware in the ecosystem. It is the manager’s task to ensure the domain of igloocompany products meet the designed, technical and behavioral specifications as defined with the Head of Product. Mindful execution for a high standard in quality and relevant user experience is required. In doing so, a central task is to manage projects, timelines and ensure scope is upheld.

The ideal candidate exhibits a strong desire to simplify complexity by understanding problems that impact different aspects of the product life cycle. They should also have a strong technical background with a desire to learn new skills and absorb knowledge from various departments. Experience with IoT & connected products with an understanding of wireless protocols and technologies is a plus.

Responsibilities

• Plan hardware roadmaps with the Product team.

• Work with PMO to plan out timeline for projects (Prototypes, Engineering Build, Pre Production, Mass Production);

• Define new product opportunities by conducting market & user research.

• Liaise with Business Development team to gather requirements of end users and convert these into product requirement documents for software and hardware teams;

• Work with Business Intelligence & big data to understand our end customers

• Align with Marketing on the marketing strategy for product launches;

• Work with Creative to confirm and deliver product launch-related materials (e.g. packaging, quick start guide, etc.)

• Work with Design team to develop the Industrial Design of the product;

• Work with Quality to ensure that all quality issues resolved and mitigated by Mass Production;

• Work with Operations & Engineering to ensure all issues are monitored before production;

• Work with Support to resolve current issues in the market.

Qualifications

• Bachelor of Engineering in Mechanical Engineering, Electrical Engineering, or any related field

• At least 3 years of experience managing multiple projects

• Product Design & Development with a focus on electromechanical & electronic products

• Understanding of the development process for wireless electronics, PCB design & firmware

• Others (Risk Assessment, Root Cause Analysis, Tolerance Stacking, Manufacturing, Production)

• Product Management & Marketing

• Business Model

• Lean Startup

• Competitor Analysis

• Product Requirement Specification Document

• Others (Social Media Marketing, Market and Data Analytics)

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

We are looking for a Regional Sales Manager - Eastern US to join our team who is responsible for the sale and market share of our products in a specified region or major geographical area and provides ongoing support to a product distribution channel. You will be focusing on sales revenue and market share growth goals in the Eastern US in alignment with strategic objectives of igloocompany. This role will be responsible for managing business and carrying themselves with enthusiasm and passion for igloocompany’s purpose, mission, and values.

Reporting to the VP of Sales, the position also exists to drive channel sales, build market share, and increase brand awareness while driving sales in long-term relationships with direct and distribution accounts within the Eastern US.

Responsibilities

• Achieve Annual Operating Plan for the Region - 4 Quarter Approach

• Identify, plan, and implement a regional territory plan that delivers revenue growth, market share growth and strong customer service for the assigned region/territory.

• Manage the full sales cycle including leads generation, qualifying business opportunities, creating and delivering sales presentations, creating sales proposals, negotiating sales, and closing the deal.

• Plans and activities performed include but are not limited to initiating and maintaining regular contact with existing and prospective customers, accounts, and partners.

• Utilize CRM to input, track, and provide regular reports on customer interaction, data related to activities with accounts and partners to develop accurate pipelines and forecasts.

• Professionally represent igloocompany via direct, face-to-face customer contact in a sales capacity – requires ~50% travel.

• Participate in industry and trade association events as the company liaison/ambassador.

• Assist with troubleshooting customer relation issues, working with Customer Success to recommend solutions.

• Provide product support feedback to product development and engineering teams

• Stay within budgeted expense plan, provide accurate and timely expense reporting.

• Provide accurate and timely sales and market development reports to management for review and sharing.

Requirements

• A demonstrated track record in sales with minimum three (3) years of regional sales experience

• Market knowledge in the door hardware and smart lock space is preferred. Experience in property management and infrastructure is another plus point

• Public speaking and strong communication skills

• Excellent in negotiation and listening skills

• Critical thinking skill is essential

• Sales planning with goals mindset

• Strong customer service ability and build strong relationships with customers & partners.

Working conditions

• Willingness to travel up to 50% in the USA

• Work remotely, preferably residing along the East Coast region. From Florida to New York is preferred.

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

• Equity compensation

Job Purpose

We currently have an opening for a Finance & Admin Executive to join our team in Austin, Texas. We’re seeking a highly motivated individual with a minimum of 2-years of experience individual in performing full set of account. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.

Responsibilities

Finance

• Responsible for and manage the full spectrum of transactional accounting activities, including but not limited to cash reporting, sales invoicing, accounts receivables, payables, employee expense claims and reimbursement, fixed assets, month end journal entries, balance sheet reconciliations to produce accurate management reports within igloocompany U.S.A. entity, ensuring completeness, timeliness and reliability

• Prepare statutory financial statements in accordance with statutory requirements as well as managing audit schedules, when necessary

• Lead or participate in special projects, being a key contributor to a more efficient financial close, driving innovation and bringing best practices across areas within scope of role

• Work with business partners, coordinate and liaise with external parties such as 3PL, banking relationship manager, tax agents, corporate secretarial agents, local tax and government authorities where required

• Review and recommend process improvement areas

• Ensure confidentiality of sensitive financial information

• Provide support as required for other daily accounting operations

• Perform any task/project as assigned

Administrative

• Take responsibility for the maintenance of all office equipment.

• Organize internal and external meetings, conferences and workshops

• Coordinate the travel arrangements for USA office on their travel arrangements and logistics (bookings, visa applications, invitations letters)

• Responsible for correspondences, preparation of contracts and sending invitations.

• Develop & maintain admin process.

Requirements

• Bachelor’s Degree in Accounting, Business, or closely-related discipline, (or demonstrated proven equivalent experience)

• Minimum 2-3 years post qualification experience in performing full set of Accounts

• Strong technical accounting knowledge relating to U.S. GAAP and financial reporting requirements

• Ability to work independently and balance multiple projects and processes simultaneously

• Positive working attitude and a desire to deliver quality work in a team collaborative environment

• Strong attention to detail, as well as being a problem solver who takes initiative

• Must be responsive to the changing immediate demands of the business while maintaining focus on overall priorities

• Proficient in Microsoft Excel

• Preferably experienced in QBO accounting

• Knowledge of digital locks/access management solutions industry and SaaS/tech experience is a plus.

Working Condition

Work remotely, preferably residing in Austin, TX

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

• Corporate insurance benefits

• Equity compensation

Job purpose

We are hiring a talented and self-motivated Senior UX Designer to join our award-winning design team.

This role gives you the opportunity to shape the UX design function of igloocompany. Day-to-day responsibilities include researching, conceptualizing, prototyping, shipping, and iterating on consumer and enterprise-grade products to tackle global access challenges.

Based in Singapore, you will work collaboratively with a multidisciplinary team of Product Owners, Engineers, and our international Business Units. This role may require occasional travel to our offices or clients in the US, Europe, China, and Indonesia.

Responsibilities

Key responsibilities you can expect from this role:

• Work closely with the product team to identify research questions

• Plan and conduct interviews, user surveys, usability tests.

• Design and execute studies into user behavior and attitudes

• Build storyboards to conceptualize design

• Conduct heuristic evaluations

• Help define and refine user personas.

• Design lo-fi to hi-fi prototypes.

• Owning design through touchpoints of the product design lifecycle.

• Work collaboratively with Tech and Quality teams to ensure accuracy in design implementation.

• Solid understanding of UX and visual design principles.

• Keep up with current trends and best practices.

Requirements

Qualifications

• At least 4 years of UX experience in shipping consumer and/or enterprise-grade tech platforms.

• Strong portfolio showcasing design process and breadth of works.

• Degree in design or related disciplines

• Non-degree holders with a strong portfolio will also be considered.

Skills

• Strong portfolio in UX research and design.

• Familiar with design tools, such as Figma and Adobe Suite.

• Familiar with research and analytical tools and frameworks.

• Strong understanding of system level thinking.

• Understanding of technical constraints and the software development process is a plus.

Traits

• You need to be an overall good person with a great work ethic.

• Team Player. Works well with stakeholders to ensure a smooth handover and timely delivery

• Independent and driven. Take initiative to improve self and work.

• Sense of ownership. Ability to carry projects through from end to end.

• Problem solver. Resourceful in solving problems in and outside of your own domain.

• Curious. You continually have questions that need answers and you discover ways to answer them.

• Organised. Ability to navigate chaos and cope with ambiguity.

• Open-minded. Willingness to solicit feedback, to embrace new or opposing ideas.

• Communicative. Ability to rally collaborators, stakeholders, and management behind your work and decisions.

Bonus

• You have in-house or early-stage start-up experience.

• You are excited about bringing a product from zero to one.

• Leadership skills

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

igloocompany is at a critical juncture of growth as we drive towards our vision of a world without keys. As the VP of Product, you will be a leader in the organization playing an important role in this growth journey. Your experiences have made you a strong leader with a proven track record in defining and driving product vision and strategy for a high-growth startup. You are highly motivated to solve our toughest challenges and create top-notch experiences for our clients. Importantly, you will also create an innovative, inclusive product culture that fosters engagement, growth, and collaboration as the company scales.

You’ll lead a team of product leaders, product managers, designers, project managers and analysts to create a future of a keyless world. This will be done in collaboration with Engineering, Design, Marketing, and the rest of the organization. The right leader will be able to form strong relationships with other functions and influence the entire team to execute effectively. It's critical that the VP is able to establish credibility at the executive level, have a strong product viewpoint, and be able to lead the product direction of the entire company.

The role directly reports to the CEO.

Responsibilities

• Establish the product vision, drive product strategy, road-mapping and execution across the organization

• Think strategically and be able to communicate and articulate the product strategy effectively

• Collaborate with senior leadership and cross-functional stakeholders to influence and execute on the product vision and roadmap

• Mentor, empower and recruit high performing product managers and product designers who have shipped technology products at scale

• Define the processes needed to achieve operational excellence in all major areas, including client-focused feature development, player experiences, viewing experiences, and scalability of systems.

• Build and maintain a high performing, diverse & collaborative product culture

• Effectively manage your team by defining clear OKRs for your department, and taking responsibility for your department’s KPI’s, budgeting and goals.

• Manage and evolve the development and product lifecycle process and achieve ideal delivery cadences for different product suites.

• Drive the company's understanding of the total addressable market, new opportunities, risks and competitive landscape, and align customer needs into clear, well-defined feature requirements

• Manage successful product launches to ensure internal teams are prepared to sell, support, and drive adoption of new and updated product capabilities

• PLEASE NOTE: Periodic international travel (between the US and our HQ in Singapore) will be required

Requirements

• You have 10+ years of experience building and delivering user-centered, engaging experiences across a range of platforms and can demonstrate the success and impact of your efforts for both users and business.

• You have experience in developing and shipping products that involve both hardware and software components, and you have achieved considerable scale with those products.

• You possess deep knowledge of consumer/enterprise products, have a highly refined visual design sensibility, and a passion for enterprise SaaS solutions.

• Experiences in built environment or property technology is a plus

• Your experiences include 5+ years of management experience, including experience leading product teams of 20+ people within a cross-functional organization in a high growth venture backed company.

• You have a good technical background, either across software development, firmware development, cyber security, artificial intelligence or other emerging technologies, bonus points if you have coding experience yourself.

• You have exceptional people skills, and are a leader who people want to follow. You build trust, inspire, and mentor your team, ensuring that your teammates are motivated, recognized and rewarded.

• You have a keen sense of balance between delivery speed and technology implementation.

• You are able to navigate the often complex and ambiguous space of the fast growing and ever changing nature of the tech industry, and build ambitious but robust and realistic plans.

• You are a great communicator (verbal, written, and visual) who has the ability to influence and build consensus both within a product team and with executive stakeholders across the company.

• BA/BS and/or MA/MS in a related field

• Experience in project management & transitioning to a public company is a plus

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

We are looking for a talented QA Automation Engineer to join our team. The candidate that will succeed in this position will be able to automate tests within complex projects to ensure product quality.

Responsibilities

• Involve in QA and testing across the web and mobile applications.

• Analyze, identity, prepare and execute test cases throughout the software lifecycle.

• Perform all aspects of application testing including functional, Regression, Compatibility, User Interface, Negative and Exploratory testing.

• Work with all members of the project team to develop tests and provide test results

• Ability to document and troubleshoot errors

• Updating Project Manager / Test Lead regularly about the progress of testing activities.

Requirements

• Degree or Postgraduate holder with Major in Information Technology, Computer Science, or other similar focus, and a cumulative GPA of 3.5 and above.

• Previous experience working as a QA automation engineer

• Experience in developing automated test cases in at least one programming language

• Strong knowledge of software QA methodologies, tools and processes

• Experience in writing clear, concise, and comprehensive test plans and test cases

What we can offer you

• Challenging work in a fun and collaborative environment

• Open-concept office space

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

Job purpose

We are currently looking for an experienced Security Engineer to build our next generation of products. Our long-term goal is to build an ecosystem of access control products that interoperate with each other. Our roadmap includes products like digital padlocks, access control panels, gateways, and security cameras amongst others. You will be part of a team responsible for designing solutions for all of these products, such that they work with one another. You will work with hardware and software engineers to design products that are resistant to attacks. You must consider various angles in your designs, covering server-side all the way to electronics-level security.

Responsibilities

• Work with software, firmware and hardware engineers to design safe protocols, taking into consideration the impact on user experience

• Write, update, and maintain security design documents

• Provide security expertise and guidance to various engineering teams

• Source and manage third-party security teams to conduct audits on new and existing system designs 

Requirements

• Degree/Masters in Computer Science, Computer Engineering or related field

• 5+ years experience in security

• Familiarity with security standards

• Experience with attacks and mitigation methods

• Experience working in cross-functional teams

• Able to communicate clearly, both in writing and verbally

• Experience with designing and writing specifications for protocols

• Good general CS theory

• Coding experience in C/C++

Preferred qualifications

• Experience with hardware security

• Experience designing products that have passed security certifications

• Experience with pen testing

• Proficient in both English and Mandarin

• Holds any active security-related certification

What we can offer you

• Challenging work in a fun and collaborative environment

• Spacious open-concept and conveniently located office

• Team lunches and company events

• Multicultural teams represented by 15+ nationalities

• Comprehensive corporate insurance and dental benefit

• Exclusive staff discounts for company products

• Flexible working arrangements and casual work setting

Job purpose

Customer Success & Service Manager (CSSM) supports our customers as they transition from sales prospects to active users of our products and provides excellence level of after sales services. CSSM focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.

CSSM will lead customer success initiatives, keep the company focused on customer outcomes and play a significant role to uncover new ways to make igloocompany a part of everyday life and improve our products and services. CSSM will involve in all aspects of support, account management, demonstrating the product and educating customers plus after sales services. All Commercial team members look to customer success and after sales services for input across all key decisions.

Responsibilities

• Be directly responsible for owning and cultivating strong relationships with external and internal stakeholders.

• Serve as the primary contact for onboarding of new customers,

• the training of platform end-users, as well as post go-live support.

• Set up efficient customer service processes and system on cloud platform to make customers easy to do business with us and experience excellence after sales services.

• Drive retention and growth among our customers by understanding their business needs and helping them succeed.

• Gauge customers' levels of engagement with the company and provide feedback to other teams regarding products and SW as service.

• Represent the voice of the customer, and help drive the entire customer lifecycle, specifically facilitating a successful customer journey from purchase order to end-user engagement and after sales services.

• Collaborate closely with Business Development to support pilot customers and ensure contract/agreement renewals and upsells.

Requirements

• At least Bachelor’s degree in Business, Economic or Arts from reputable universities.

• At least 4+ years Customer Success, Customer Service, Relationship Management and Account Management or similar experiences.

• Experience working with high-profile accounts and advising on overall support and service needs.

• Problem solver who understands how to work with a variety of stakeholders throughout the Customer Journey

• Confident working with data and data analytic tools. An ability to quickly analyze data to tell a story and identify areas of operational improvements to satisfy customers’ needs.

• Excellence in verbal and written communication skills. You can explain complex issues in simple terms and adapt your tone for different stakeholders.

• Strong in team building and time management skills

• Exposure to consumer and enterprise business with HW, SW, mobile APP and integration.

• Capable of managing own team and workload with minimal supervision.

• Demonstrate aptitude for coaching and people management

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

• Equity compensation

Job purpose

Technical Sales Engineer (TSE) is the technical glue of a technical sale. Sometimes called ‘systems engineers,’ ‘pre-sales support,’ or ‘field consultants,’ TSE acts as the sales team’s technical encyclopedia during the sale, representing the technical aspects of how the product solves specific customer problems. TSE performs technical presentations for the product and own the demonstration script for the product. With adequate staffing of trained TSEs, Product Management does NOT go on sales calls and customer demos.

We are searching for a detail-oriented, professional Technical Sales Engineer to join our company. The Sales Engineer’s responsibilities include delivering product demonstrations, networking with clients, expanding sales territories, attending seminars and trade exhibitions, conducting research, increasing your knowledge of technical products, and providing training to staff. You should be able to deliver excellent customer support and make appropriate suggestions for improvement.

To be successful as a Technical Sales Engineer, you should demonstrate great active listening skills, patience, and confidence. Outstanding candidates are self-starters with superb networking abilities, research skills, and a good eye for opportunities.

Responsibilities

• Memorizing technical products specifications and keeping up-to-date with new company products as well as industry trends.

• Learn the technical details concerning how our software works and easily articulating what problems it solves for our clients.

• Simplifying technical terms during product demonstrations, carry out pre and post-sales customer support.

• Conducting market research and obtaining feedback from clients to improve existing products.

• Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.

• Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.

• Meeting regular sales targets.

• Listening to customers’ needs and advising them on the best products or solution to buy.

Requirements

• A solid technical background.

• Analytical and problem-solving skills.

• Sound judgement and good business sense.

• Selling to customer needs and ability to build relationships with clients quickly.

• Software knowledge requirements.

• Capture product development specifications feedback to R&D.

• Presentation skills.

• General programming skills.

• Team working ability and good verbal communication.

• Customer requirements analysis and innovative mindset.

• Bachelor’s degree in Engineering or similar.

• Technical sales experience.

• Strong customer service, analytical, and interpersonal skills.

• Excellent organizational research, and multi-tasking abilities.

• Strong negotiating and problem-solving skills.

• A professional appearance with a good attitude.

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

• Equity compensation

Focusing on 3 different vertical markets: Logistics, Real Estate, & Infrastructure Access

Job Purpose

To implement sales strategy, BD activities and realize sales targets set by the Company for USA Region. Responsible for below 3 market vertical focusing on property access management of business partners operating in:

Logistics

• Logistics and transports;

• Warehouse and self-storage;

• Last mile deliveries.

Real Estate

• Short Term Rental (AirBnB, Bookign.com, Home & Away, OYO, etc), Shared Space & Living and Hospitality;

• Real estate sales & rentals (MLS agents), Realtors (Keller William, Campass, etc), New Prop players (Flip, Zillow, Kleard, etc);

• Property Management firms (CBRE, JLL, etc), Builders and Developers.

Infrastructure Access

• Telco towers and Data centers;

• Facilities Management in commercial, health, airport, government institutes, and industrial complexes;

• Utility companies (electricity, water and gas);

• Oil and gas producers and distributors.

Responsibilities

• Arrange and conduct business development meetings with prospective partners (operating in the respective market vertical;

• Promote the Company’s products/services under iglooworks brand at events and tradeshows;

• Conduct outbound sales to acquire new leads;

• Actively follow up on leads to convert into sales at pricing guidelines set by the Company;

• Engage in commercial and contractual negotiation with B2B partners;

• Build long-term relationships with new and existing partners for recurring sales;

• Provide trustworthy feedback, after-sales support and manage reviews at timely level to raise brand rating of iglooworks by enterprise end users and/or partners.

• Develop business development strategy focusing on increase sales and market share in the responsible B2B respective market vertical.

• Maintain a healthy sales pipeline based on annual targets;

• Prepare sales contracts adhering to local laws and regulations rules, and Company’s guidelines;

• Maintain updated records of partners’ billing and shipping details.

Requirements

• BSc/BA/Master degree in business administration, sales or relevant fields;

• Minimum 10 years working experience in sales and BD roles with strong B2B business partners management skills.

• Previous sales or business development experience in B2B market vertical working through partners.

• Proficiency in MS Office.

• Proficiency in English.

• Good presentation and communication skills.

• Market knowledge, preferably in B2B distribution, access security in infrastructure related industries.

• Strong people and negotiation skills.

• Ability to build rapports and a team player with Company staff and management team.

• Time management and planning skills.

What we can offer you

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Flexible working arrangements and casual work setting

• Corporate insurance benefits

Job purpose

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage incoming calls, emails or chat depending the LOB igloohome assigns

• Handle customer complaints, provide accurate, valid and complete resolution within the time limits; follow up to ensure resolution;

• Build sustainable relationships and trust with customer accounts through open and interactive communication;

• Take the extra mile to provide customer satisfaction

• Keep records of customer interactions, process customer accounts and file documents on igloohome-approved platforms;

• Follow communication procedures, guidelines and policies

Requirements

• Strong communication skills

• Strong command in written and spoken English

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Flexibility with a full-time schedule, including shift assignments on weekends/evenings;

• At least 3 years of experience in customer services, such as calls, ticket, and chat handling

• Recent 1 or more years of relevant experience with BPO

• Polytechnic/ITE/2 years in college

What we can offer you

• Up to 18k signing bonus for new hires

• Challenging work in a fun and collaborative environment

• Multicultural teams represented by 15+ nationalities

• Corporate insurance allowance

• Flexible working arrangements and casual work setting